- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com/c/en_au
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 8x5xNext Business Day
- Service Details
SMARTnet 8x5xNext Business Day:
- Where Next Business Day delivery is available an Advance Replacement will shop to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 pm Depot Time
- If customer makes a request after 3:00 pm Depot Time Cisco will ship the Advance Replacement the next Business Day
- Where Next Business Day delivery is not available, same day shipping will be provided
- Under same day shipping, Advance Replacement will ship from the serving depot location that same Business Day,provided that Cisco's determination of Hardware fail has been made before 3:00 pm Depot Time
- Determinations that occur after 3:00 pm Depot time will be shipped the following Business Day
- Provided Support
- Email Support
- Phone Support
- Web Knowledge Base Access
- New Releases Update
- Service Availability
- 8 x 5 Email Support
- 8 x 5 Phone Support
- 8 x 5 Web Knowledge Base Access
- 8 x 5 New Releases Update
- 8 x 5 Replacement
- 8 x 5 Parts & Labor
- Service Response Time
- Next Business Day
- Service Location
- Carry-in
- Service Duration
- 1 Year
- Product Supported
- Cisco 877 Integrated Services Router (CISCO877-K9)
