FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- General Information
- Manufacturer
- Fortinet, Inc
- Manufacturer Website Address
- http://www.fortinet.com
- Brand Name
- Fortinet
- Service Name
- FortiCare Premium - Extended Service (Renewal)
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support
- Firmware Updates
- New Releases Update
- Parts Replacement
- Phone Support
- Return Merchandise Agreement (RMA)
- Web Knowledge Base Access
- Web Support
- Service Response Time
- 4 Hour - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year