Lenovo Onsite Support (Add-On) - 5 Year - Warranty

  • Part: 1217635
  • Model: 5WS0K27115
$449.00

Availability

Out of Stock

  • General Information
    • Manufacturer
    • Lenovo Group Limited
    • Manufacturer Website Address
    • http://www3.lenovo.com/au/en
    • Brand Name
    • Lenovo
    • Service Name
    • Onsite Support (Add-On)
    • Product Type
    • Warranty

5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

  • Service Information
    • Service Main Type
    • Maintenance
    • Service Characteristic
    • Parts & Labour
    • Provided Support
    • Parts Replacement
    • Repair
    • Service Location
    • On-site
    • Service Duration
    • 5 Year
    • Product Supported
    • Lenovo ThinkBook 13s-IML 20RR Lenovo ThinkBook 14-IML 20RV Lenovo ThinkBook 15-IML 20RW Lenovo ThinkPad 11e (1st Gen) 20D9, 20DA Lenovo ThinkPad 11e (2nd Gen) 20E6, 20E8, 20ED, 20EE Lenovo ThinkPad 11e (3rd Gen) 20G8, 20G9, 20GB Lenovo ThinkPad 11e (4th Gen) 20HT, 20HV Lenovo ThinkPad 11e (5th Gen) 20LQ, 20LR Lenovo ThinkPad 11e Chromebook (1st Gen) 20DB, 20DU Lenovo ThinkPad 11e Chromebook (3rd Gen) 20GD, 20GF Lenovo ThinkPad 11e Chromebook (4th Gen) 20HX, 20J0 Lenovo ThinkPad E14 Gen 2 20TA Lenovo ThinkPad X130e 0622, 0627, 0629, 2338, 2339, 2340 Lenovo ThinkPad X131e 3367, 3368, 3369, 3371, 3372, 3374 Lenovo ThinkPad X131e Chromebook 6283 Lenovo ThinkPad X140e 20BL, 20BM Lenovo ThinkPad X220 Tablet 2339 Lenovo ThinkPad Yoga 11e (1st Gen) 20D9, 20DA Lenovo ThinkPad Yoga 11e (2nd Gen) 20E5, 20E7 Lenovo ThinkPad Yoga 11e (3rd Gen) 20G8, 20GA Lenovo ThinkPad Yoga 11e (4th Gen) 20HS, 20HU Lenovo ThinkPad Yoga 11e (5th Gen) 20LM, 20LN Lenovo ThinkPad Yoga 11e Chromebook (1st Gen) 20DB, 20DU Lenovo ThinkPad Yoga 11e Chromebook (3rd Gen) 20GC, 20GE Lenovo ThinkPad Yoga 11e Chromebook (4th Gen) 20HW, 20HY